To be more competitive in respective field, a company must make the effort to acquire the best service it can use to achieve its goals and serve more customers. This is what AXA Life Philippines did when it engaged with the leading pure end-to-end fiber optic Internet provider Converge ICT Solutions, Inc. as its prime Internet service partner.
Alan Smyth, Group Head – Corporate Sales at Converge ICT Solutions, Inc., said AXA Life subscribed to Converge ICT’s 100Mbps dedicated Internet offering for AXA Life’s headquarters. The insurance firm also chose the iBiz fiber broadband plan for its branches, mainly in Luzon.
He said AXA Life, one of the country’s largest and fastest-rising insurance companies, first looked at the traditional DSL-type of Internet connections. “Since we don’t have DSL, we offered our fiber-optic broadband connectivity instead. It turned out to be better for them. Now, they are able to enjoy higher bandwidth compared to what they used to pay for.”
Also, with Converge ICT’s pure fiber Internet, Smyth said AXA Life agents became more productive. A lot of them use AXA-developed Web applications to do everything online, including uploading of contracts. This made signing up a new customer become even faster.
Smyth added that when AXA Life saw how Converge ICT’s network looked like they were impressed even if the company hasn’t expanded yet nationwide. “They saw that we have a more modern network that is able to meet their requirements.”
Just like any connection, Smyth admitted that there may be possible glitches. But if and when they do happen, Converge ICT guarantees that they are resolved faster. “We have a dedicated account manager and a support and restoration team made up of tech personnel that will provide support to AXA Life,” Smyth adds.
Grace Uy, Chief Financial Officer of Converge ICT, for her part, gave credit to Converge ICT’s modern network and affordable yet competitive rates. “But in this age, it’s not just about the speed and rates but also about the best customer experience. These are the most likely reasons why AXA Life chose Converge ICT.”
Jesus Romero, Chief Operating Officer of Converge ICT, echoed that customer experience has always been Converge ICT’s key business proposition. “We have always provided the best customer experience. From selling to the first customer engagement, to implementation and after-sales, we always try to make the customer happy. I hope others will see this, how we can support their digital engagement, their connectivity requirements and challenges. We will constantly look at ways how to make them as flexible as possible,” Romero declares.Grace Yao Uy Converge CFO, Jesus Romero Converge COO, Ivan Buenaventura AXA Chief Information Officer, Melanee Torrelino AXA Service Delivery Manager, Alan Smyth – Converge Enterprise Sales Head
As for AXA Life Philippines Chief Information Officer Ivan Buenaventura, they engaged Converge ICT to see if the company can offer them an improved Internet experience. “We had a very expensive and non-flexible Internet connection for the last 5 years. It was pretty stable but we tried Converge ICT to see how they can help make our Internet experience better.”
He also cited Converge ICT’s after-sales service capability as a distinct advantage aside from cost efficiency. “They respond directly and promptly to solve our issues in less than a day. They were well rounded, had good coverage, and very stable. Of course, the fast connectivity and outstanding after sales support are well appreciated,” he commented.
Converge ICT is fairly new in the game but still, AXA Life went with Converge ICT as the company’s primary Internet provider, according to Buenaventura. “There’s Converge and there are the old ones, but our users doesn’t know that. It’s really more for redundancy especially during connection outages.”
He relates that during the first week going live, they had a major regional outage. But Buenaventura found Converge ICT’s responsiveness as very good. “We were provided constant updates as to what happened and they resolved it in less than a day. Since then, we did not experience any big outages anymore.”
Buenaventura also expressed satisfaction that he is even willing to make Converge ICT the primary Internet provider for the AXA Regional Shared Services Center located in Makati. And he is willing to partner with Converge ICT for the connectivity needs of AXA Life branches nationwide. “Right now, it’s just the Luzon area. Eventually, if Converge ICT covers Visayas and Mindanao, I would definitely tap them as my primary Internet provider.”
Converge ICT Solutions, Inc. started in 1992 and already has a congressional franchise. The company has many Tier 1 international peering partners to ensure fast and reliable connectivity and also partnered with top domestic peering partners such as PLDT and Globe. It currently has the 3rd largest Internet backbone in the country to help further improve the Internet experience of Filipinos.
For more details about Converge ICT, Inc. and its Internet offerings, visit www.convergeict.com.